We, as a company, are obliged and committed to keep whatever data we hold on you safe, private and secure. Will’s Norfolk Lawns will never pass on your data to a third party unless you ask us to.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. We take your data protection seriously. Please read the following carefully to understand our views and practices regarding your personal data and how we treat it. By visiting www.willsnorfolklawns.co.uk you are accepting and consenting to the practices described in this policy.
Information we may collect from you
Information you give to us. You may give us information about you such as your name, address, phone number, email address, details on your lawn or property or photographs of your lawn should you wish by completing our 'Contact Us' form on our website homepage, or by corresponding with us via phone, email, or through social media.
Information we collect about you
With regard to your visits to our site we may collect the following information about you:
Technical information, including the IP address used to connect your computer to the internet, your login information, your browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Information about your visit, such as pages visited, the date and time on a given page, and page interaction information.
You can block cookies through your own browser settings, but a complete block of cookies may limit your experience of our website.
GDPR Compliance - Current Customers, Marketing and Future Marketing
The only data we hold about you are your name, address, telephone number/s and e-mail address. Plus, of course, data on your grass! We hold no bank details of yours nor sensitive data.
We work on the premise of common sense, in that you contacted us for a quote, we’ve quoted, we’ve hopefully won the work and we’ve undertaken this work. In the vast majority of cases we also provide a regular service to your lawn / garden. We store your data (detailed above) in our secure office or on our password protected computers. If we did not win your work at the time of quoting, we keep the same details, as sometimes you might come back to us a year or two later for the same job. Our records are held for a minimum of 7 years (for HMRC reasons – audits or inspections).
If you are one of our suppliers, we have your details stored which may include your bank details – which we presume you want us to retain as you’d like to be paid.
If you are staff, we maintain very little information about you – as we see you daily! Your payroll details are stored by our Accountants as we presume you wish to remain being paid, and if you leave our employment, we dispose of these records, securely.
If you would like a copy of what we hold on you, which isn’t much, you are welcome to contact us. Assuming you as a customer or potential customer have contacted us requesting help with your lawn, we may use your data to contact you about our services and with lawn care help. If you would like us to delete all records of you, you are equally entitled to request this and break our relationship. Just let us know.
Third party links
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Changes to this policy
To lodge a complaint, you can speak to the ICO! https://ico.org.uk/